Communicating about Culturally Sensitive Issues (2022)
55mBeginner2022-03-15
Authors
Daisy Lovelace
Professor, Consultant, and Coach
Course details
Discussions about cultural differences can be uncomfortable. They take courage. In this course, Duke University professor Dr. Daisy Lovelace shares principles and strategies that can help you have more productive, meaningful conversations on topics related to diversity. Daisy helps you understand that everyone has a unique lens based on their experiences, and that understanding and appreciating that difference is the first step in being able to discuss sensitive topics. She also outlines a number of techniques to help you navigate these difficult conversations.
Learning objectives
Why conversations around culture are tricky
Ground rules for culturally sensitive conversations
Focusing on impact rather than intent
Techniques for dialogues around diversity
Being an ally
Responding with empathy
Asking questions about culturally sensitive topics
Learning objectives
Why conversations around culture are tricky
Ground rules for culturally sensitive conversations
Focusing on impact rather than intent
Techniques for dialogues around diversity
Being an ally
Responding with empathy
Asking questions about culturally sensitive topics
Skills covered
Cross-Cultural CommunicationWorkplace EquityInclusive LeadershipDiversity, Equity, and Inclusion (DEI)CommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Navigate difficult conversations
1. Why Conversations around Culture Are Tricky
- 02 - Same situation, different viewpoints
- 03 - Implicit associations and unconscious bias
- 04 - Avoid microaggressions
2. Principles for Culturally Sensitive Conversations
- 05 - Ground rules for culturally sensitive conversations
- 06 - Focus on impact rather than intent
- 07 - Commit to a dialogue rather than debate
- 08 - Remember that words matter
- 09 - Use the platinum rule
3. Techniques for Dialogues around Diversity
- 10 - Be an ally for those around you
- 11 - Respond with empathy
- 12 - How to ask questions about culturally sensitive topics
- 13 - How to share feedback that you're offended
- 14 - Ways to apologize
Conclusion
- 15 - Improve your communication skills