Coaching for Continuous Improvement

44mIntermediate2023-07-27

Authors

Tina Agustiady

Award-Winning Leader and Certified Lean Six Sigma Master Black Belt

Course details

How do you help your employees keep improving on the job? You can’t just expect them to read your mind. You need careful, considerate, people-centered coaching practices to drive leadership and change on your team. In this course, designed for business leaders and managers of all backgrounds, instructor Tina Agustiady shows you the fundamentals of coaching for continuous improvement to help your employees achieve mutually desired goals.

Get an overview of coaching from end to end as a question-based, enlightening, inspirational, and deeply energizing human process. Learn how to orient an employee to the realities of a particular situation by focusing on their unique needs, aspirations, and goals. Drawing from the insights of Kata training, an approach to training for continuous improvement, Tina shows you how to deploy small, simple, practice-oriented routines to build trust, ask, listen, nurture, and grow.

Skills covered

Coaching and MentoringOperations ManagementProject ManagementBusiness Analysis and StrategyLeadership and ManagementOne-Off

Concepts

0. Introduction

01 - Develop a high level of performance

1. Why Coach

02 - Coaching defined
03 - People are the key to change
04 - Develop a coaching mindset
05 - Build emotional intelligence to gain trust

2. Building Trust

06 - Build trust
07 - Create a coaching environment
08 - Coaching 101

3. Learning to Ask

09 - Non-directive coaching teaches thinking
10 - Different types of questions
11 - How not to coach
12 - Learn to act and learn to see

4. Learning to Be

13 - Structured routines using Kata
14 - Coaching process roles
15 - Coach Kata questions
16 - On-the-spot coaching

Conclusion

17 - Coaching scenarios
18 - Last words of advice