Coaching and Developing Employees (2019)

Harness the power of coaching in the workplace. Learn how to shift from a command-and-control style of management to a manager-as-coach style of leadership to transform employee engagement and bottom-line results. Join leadership and negotiation coach Lisa Gates, as she explains how to establish a coaching relationship with your reports. Lisa shows how skills like open-ended question asking, listening, challenging for growth, and accountability can increase your employees' autonomy and problem-solving capacities. The course includes assessments, exercises, and tools to help your team capture goals, map a career trajectory, and accelerate growth, along with sample coaching conversations help you see these tips in practice and understand their potential impact on your people, productivity, and results.

Learning objectives
Recall methods for probing deeper in conversations with employees.
Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
Recognize questions that generate the greatest number of ideas during a brainstorming session.
Explain the advantage of using focused feedback with an employee.
Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.