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Change Management Success: The People, Processes, and Communication

Change Management Success: The People, Processes, and Communication

32mBeginner2023-06-05

Authors

Jamie Champagne

Jamie Champagne

Business Analysis Professional, Speaker, and Trainer

Course details

All too often, change work is unsuccessful, but that’s not because of a lack of effort or vision. Rather, what’s most important is how you understand the effects of certain changes so you can address them as you go. In this course, join instructor Jamie Champagne and take a deep dive into change work, its benefits, key challenges, and how to avoid making business-critical mistakes that can derail your teams, stakeholders, and projects.

Get tips on identifying assumptions with your stakeholders and their attitudes towards your work. Jamie shows you how to properly define, articulate, and manage work processes that have a fundamental impact on your work, as well as develop and connect impactful approaches to ensure your success—before, during, and after the change work is complete. By the end of this course, you’ll be prepared to shift your perspective on the go to get additional buy-in and support for new ventures.

Skills covered

Organizational LeadershipLeadership and ManagementOne-Off

Concepts

Introduction

  • Diving into change work

Don't Forget the People in Change Work

  • Answer the what's in it for me factor to avoid assumptions
  • Identify how to include stakeholders as part of the solution
  • Managing a changing list of stakeholders

Don't Ignore the Processes in Change Work

  • Identify the downstream effects of your change work
  • Identify the upstream effects of your change work
  • Look across the organization at all the changes

Don't Overlook the Importance of Communicating the Change Work

  • Overcommunicate before, during, and after change work
  • Distinguish the value of your change work
  • Adjust to a changing plan when implementing a change

Don't Forget Your Own Perspective on Change Work

  • Considering your own perspective on change work

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