Business Process Improvement

Outdated, inefficient, or limited business processes lead to poorer outcomes and lower employee morale. If you've spotted a process in your organization that could use some retooling—or you want to build an entirely new process from scratch—then this course is for you. Join Eddie Davila as he shows how to become a change agent within your organization by improving business processes. Eddie goes over the traits of good business processes, as well as why some processes just don't work. He then shares tips for crafting practical solutions that solve real problems at your company, shows how to leverage tools such as flowcharts to build brand-new business processes, and explains how to sell your solutions to stakeholders.

Learning objectives
Recognize examples of assumptions in bad business processes.
Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
Identify two key characteristics of a new business process.
Determine if a block in a block diagram is out of place.
Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
Summarize the importance of gap analysis.
List the order in which you should present information when showing your new business process to stakeholders.
Name two items you must provide to a client when a plan is ready to be approved.