Business Etiquette: Phone, Email, and Text

Course details

Business etiquette skills are just as important today as ever—they impact an individual's communication, confidence, and career. In this course, etiquette expert Toni Purvis guides you through essential etiquette for business communications. Learn about email etiquette, with topics including subject lines, using gender and pronouns respectfully, tricky elements of bcc and cc, and crafting an email that in content, tone, and timing takes the recipient into consideration. Explore the dos and don'ts of professional text conversations and phone communication. Plus, dive into the etiquette of written communications, such as business letters, exchanging contact information, giving thanks, and expressing sympathy. Business etiquette is all about building positive relationships that create memorable interactions, and this course can help you level up your skills.

Concepts

0. Introduction

01 - Business etiquette for today's workplace

1. Etiquette for Business Emails

02 - Email etiquette - Subjects, salutations, and signatures
03 - Respectfully addressing recipients - Names, gender, and pronouns
04 - Email etiquette - BCC, CC, automatic messages, and read receipts
05 - Email etiquette - Anticipating the needs of the recipient
06 - Email etiquette - Tone and timing

2. Etiquette for Business Messaging

07 - Messaging etiquette - Texting
08 - Messaging etiquette - Instant messaging (IMs) and chat

3. Etiquette for Business Phone Calls

09 - Understanding etiquette for phone calls
10 - Phone etiquette - Leaving a formal voicemail
11 - Phone etiquette - Creating a professional voicemail greeting
12 - Knowing when to call vs. text vs. email

4. Etiquette for Written Business Communication

13 - Written communication etiquette - Business letter
14 - Written communication etiquette - Contact information
15 - Written communication etiquette - Thanks, celebration, and sympathy

Conclusion

16 - Etiquette is all about relationships