Business Etiquette: Phone, Email, and Text (2015)
58mBeginner2015-07-01
Authors
Suzanna Kaye
Professional Organizer, Productivity Expert
Course details
Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
Skills covered
EmailCustomer Service SkillsCustomer ServiceCommunicationProfessional DevelopmentLeadership and ManagementBusiness Software and ToolsOne-Off
Concepts
0. Introduction
- 01 - Welcome
1. Using Proper Etiquette in Emails
- 02 - Understanding common etiquette practices in subjects, greetings, and signatures
- 03 - Understanding etiquette within the body of an email
- 04 - Understanding etiquette when replying to an email, using CC, BCC, and Reply All
- 05 - Understanding auto-responder emails and receipt acknowledgments
- 06 - Understanding when and how to reply to an email
2. Using Proper Etiquette in Text Messages
- 07 - Understanding common etiquette practices in text message content
- 08 - Understanding etiquette when replying to a text message and appropriate expectations
3. Using Proper Etiquette with Written Communication
- 09 - Understanding etiquette in some of the most common written business communications
- 10 - Understanding the proper elements and etiquette in a business letter
- 11 - Understanding etiquette in some of the most common written relationship-building communications
4. Using Proper Etiquette on the Phone
- 12 - Understanding common etiquette practices during a phone call
- 13 - Understanding common etiquette practices when leaving a voicemail message
- 14 - Understanding etiquette and best practices with your voicemail greeting
- 15 - Understanding when and what to say during a phone call
Conclusion
- 16 - Review of concepts