Building Chatbots Using Google Dialogflow

1h 44mIntermediate2019-12-11

Authors

Lee Assam

Electrical and Software Engineer, University Instructor

Course details

Google Dialogflow can help you build engaging text-based conversational interfaces, using an AI-powered toolset that assists with designing, scaling, and improving your customer experience. This course introduces Google Dialogflow and shows how this ecosystem can be used to build chatbots for a variety of business applications. Follow along with instructor Lee Assam as he builds out a real-life use case while introducing key features and concepts of Dialogflow. Learn about the basic building blocks—agents, intents, entities and parameters, context, and fulfillment—and find out how to set up your account. Then learn how to configure all these components and seamlessly deploy the complete chatbot on a website using Dialogflow’s platform-specific integration options.

Learning objectives
Dialogflow building blocks
Setting up a Dialogflow account
Creating intents
Importing and exporting an agent
Creating entities and parameters
Adding follow-up intents
Input and output context
Creating a fulfillment
Integrating a chatbot with your website

Skills covered

Google CloudNatural Language Processing (NLP)GoogleCloud ServicesArtificial Intelligence (AI)Cloud ComputingOne-Off

Concepts

Introduction

Chatbot creation with Google Dialogflow
Dialogflow pricing and setup

Basic Concepts

What is Dialogflow
Dialogflow building blocks
Agents
Intents
Entities
Context
Fulfillment

Setup

Setup a Dialogflow account

Project Overview

Overview of the chatbot in Dialogflow
Breakdown of Dialogflow components

Creating Intents

Create an agent in Dialogflow
Create the first intent
Importing and exporting your agent
Challenge - Create an intent for daily specials
Solution - Create an intent for daily specials

Working with Entities

Create entities in Dialogflow
Adding parameters to Dialogflow intents
Testing parameters in the Dialogflow intent
Challenge - Adding an entity to the Dialogflow intent
Solution - Adding an entity to the Dialogflow intent
Testing your chatbot with Google Assistant
Testing your chatbot with voice interactions

Using Context

Adding a follow-up intent
Challenge - Getting user contact information
Solution - Getting user contact information
Input and output context

Using Fulfillments

Creating a fulfillment
Testing the changes

Using Integrations

Understanding integrations
Adding a chatbot to your website

Conclusion

What's next