Build Your First Chatbot with SAP Conversational AI

1h 34mIntermediate2019-11-15

Authors

Michael Management

Hands-on simulations and expert-led video lessons

Course details

With the rise of digital assistants like Alexa and Siri, voice-based interactions are becoming commonplace. SAP provides its own bot-building framework for creating chatbots that can access and work with SAP systems and data. This course provides a general overview of chatbots, including common use cases and terms, and explains the various stages of bot development using SAP Conversation AI. Learn how to use bot elements such as intents and skills to add logic and functionality to your bot, and test and monitor the bot’s interactions. Plus, discover how to integrate external AIs and embed your bot in different channels, such as webpages, Alexa, and the SAP assistant, CoPilot, using the Bot Connector API.

Learning objectives
Use cases for chatbots
Creating a new bot
Training your bot with intents and expressions
Creating skills
Testing your bot
Monitoring your bot
Integrating external APIs

Skills covered

SAP ERPSAP SENatural Language Processing (NLP)Artificial Intelligence (AI)One-Off

Concepts

0. Introduction

01 - Create voice-controlled interactions with SAP

1. Conversational AI Overview

02 - The rise of chatbots
03 - Common use cases
04 - The stages of bot building

2. Register and Create a New Bot

05 - Register with SAP AI and log in
06 - Create a new bot

3. Train Your Bot

07 - Intents, expressions, and entities
08 - Creating intents and expressions
09 - Creating entities

4. Build Your Bot Skills

10 - What are skills
11 - Creating skills
12 - Adding triggers, requirements, and actions, part 1
13 - Adding triggers, requirements, and actions, part 2

5. Test and Monitor Your Bot

14 - The Test and Chat windows
15 - Monitoring and analytics

6. Code and Connect Your Bot

16 - Integrating with external APIs
17 - Accessing your bot from different channels

Conclusion

18 - Course summary