Authentic Connections: Cultivate Trust and Empathy at Work

Trust and authentic connection are foundational to effective leadership and collaboration, yet they're skills many professionals never formally develop. In this course, Molly Sargent, the Founder and CEO of ProImpress, teaches you how to build trust, strengthen workplace relationships, and communicate with greater confidence and clarity.

Explore research-backed strategies for managing emotions, navigating conflict, and developing empathy as a leadership tool. Learn how to foster deeper connections with colleagues and direct reports, enhance your communication skills, and establish yourself as a more credible, authentic presence in the workplace. This course is designed for leaders, managers, and professionals who want to build stronger relationships and lead with greater impact.

Learning objectives
Define the foundations of trust and learn practical techniques to strengthen credibility and reliability with colleagues, clients, and teams.
Develop emotional intelligence and empathetic listening skills that create deeper understanding and more meaningful workplace interactions.
Apply proven frameworks to manage emotions, resolve conflict constructively, and shift conversations toward collaboration and solutions.