Answering Tough Questions As A Leader
31mIntermediate2022-05-10
Authors
Dana Brownlee
Corporate Trainer, Keynote Speaker, and Author
Course details
Strong leaders know there are only three acceptable responses to tough questions from staff: 1) Answer the question. 2) Tell them you don't know but will find out. 3) Tell them you can't tell them. In this course, Dana Brownlee, leadership development expert and Forbes Careers Senior Contributor, teaches you how to leverage these responses to tough questions with humility, vulnerability, and transparency.
Skills covered
CommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Leadership means leaning into hard questions
1. Answer the Question
- 02 - Deliver hard facts with candor and compassion
- 03 - Explain why
- 04 - Elicit team feedback
2. Tell Them You Don't Know, but Are Going to Find Out
- 05 - The importance of vulnerability
- 06 - Avoid the Super Hero Complex
- 07 - Advocate for your team to build loyalty
3. Tell Them You Can't Tell Them
- 08 - The importance of transparency
- 09 - Respect confidentiality while setting boundaries
- 10 - Trust your team
Conclusion
- 11 - Deliver quality responses with confidence and poise