AI for Managers: Elevate Your Coaching, Feedback, and Employee Engagement Using AI Tools by Pearson

Course details

In today's fast-paced, AI-driven workplace, leaders must adapt quickly to new technologies that can enhance their effectiveness. This course empowers managers to harness the power of AI to deliver personalized coaching, set smarter goals, and address performance challenges with precision and empathy.

Led by executive coach Leila Bulling Towne, this course provides practical, hands-on strategies for integrating AI into your leadership toolkit. Through real-world examples and interactive exercises, you'll learn how to use AI to generate feedback, simulate coaching conversations, and support your team's growth. Whether you're a first-time manager or a seasoned executive, this course can help you lead with clarity, confidence, and innovation.

The Career Success Series from Pearson addresses essential skills for your personal and professional development in communication, leadership, problem solving, and more. These expert-led video courses are designed to help you thrive in any role, at any stage of your career.

Concepts

Introduction

AI for managers - Introduction

AI and Leadership Coaching

Understanding generative AI and its potential in coaching
More about LLMs (large language models)
Recognizing and mitigating AI biases
Best practices for responsible AI usage in coaching
Examples of how AI helps leaders be more effective in their roles

Crafting Responses and Writing Prompts

Identifying the team members who need your help fast
Gathering information for effective prompts
Prompting best practices and mistakes
5-step process for crafting coaching prompts
Demo of the Range model
Examples using ChatGPT
Examples using Perplexity
Examples using Gemini
Examples using Copilot
Examples using Claude

Understanding Generative AI and Its Potential in Coaching

Understanding the SMART goals framework
Crafting prompts for AI-generated SMART goals
Using AI for technical and leadership skill development goals
Case studies - addressing performance challenges with AI support
Case studies - closing skills gaps using AI tools and goal setting
Using AI for role-playing and coaching technique enhancement
Role-playing demo
Developing an action plan for implementing AI in your coaching practice

Summary

AI for managers - Summary