AI Fluency: Generative AI for Workforce Agency Administrators by Microsoft and NAWB

This course is designed to help leaders and workforce agency administrators understand how generative AI can support day-to-day operations—from drafting reports and simplifying compliance documentation to improving communication and decision‑making. Through real‑world examples, demonstrations, and responsible-use guidance, you’ll learn how to incorporate AI tools into common administrative tasks in ways that save time and strengthen organizational effectiveness. This course is ideal for administrators seeking to improve productivity and confidently guide AI adoption across the entire workforce system.

Aligned to the US Department of Labor’s AI Literacy Framework, this course supports nationally recognized AI literacy goals across workforce and education systems, including understanding AI principles, exploring practical use cases, directing AI effectively, evaluating outputs, and using AI responsibly.