WEBVTT

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- Have you ever walked out of a meeting

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and realized that you didn't get anything done

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or have you ever entered a conversation

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at work with the best of intentions

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and it somehow devolved into an argument?

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If your team is constantly

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in these types of situations,

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it's likely because you struggle

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to communicate with empathy.

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And if you're not communicating with empathy,

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then you're probably not communicating effectively.

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I'm Sharon Steed,

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and I'm an empathy consultant.

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I've spent the past couple of years speaking at companies

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and conferences all over the world

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about empathetic communication,

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and the catalyst for all of this is a personal one.

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I stutter,

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and stuttering a lot more than any other thing in my life,

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has taught me extreme empathy.

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This led to more productive conversations.

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I believe that a part of this is

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because people weren't as afraid to hide their flaws

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because I was so open with mine.

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If you consistently show genuine empathy,

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all of your conversations are going to improve.

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Let's get started.